Motis & CO’s Shipping Policy

SHIPPING

We offer a Flat Rate shipping fee is $7 on all orders under $100. All orders over $100 ship for free.

**Unless specified otherwise, Health and Wellness items are excluded from our free shipping promotion.

U.S. POSTAL SERVICE SHIPPING

Shipments generally take approximately 3-5 business days AFTER 3-5 business days warehouse processing time. Tracking information is provided via email to the customer at the time the order has completed warehouse processing. We do not process or ship orders on weekends or holidays.

U.S. POSTAL SERVICE PRIORITY MAIL EXPRESS SHIPPING

Orders must be received by 11:00 am Central Standard Time (CST) Monday-Friday and will be processed and shipped the same day. Orders received after these times will be processed and shipped the following business day.

 

 LOST OR STOLEN PACKAGES

Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.